Privacy Policy

1. Who We Are

OpalGuides ("we," "our," or "us") operates the website opalguides.com and sells digital information products. Our contact email is hello@opalguides.com.

2. Information We Collect

We collect the following information when you make a purchase or interact with our site:

• Purchase data — your name and email address, collected by Stripe during checkout to process your payment and deliver your product.
• Payment information — credit card details are processed directly by Stripe. We never see or store your full card number.
• Usage data — standard web analytics (pages visited, referral source, browser type) collected via Google Analytics.
• UTM parameters — campaign tracking data passed through the checkout flow to help us understand which marketing channels are effective.

3. How We Use Your Information

• To process your purchase and deliver your digital product via email.
• To send your order confirmation and download link.
• To respond to support inquiries.
• To analyze site performance and improve our products.
• To comply with legal obligations.

We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services to operate our business:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• Resend — transactional email delivery (order confirmations). Subject to Resend's Privacy Policy.
• Cloudflare — website hosting and content delivery. Subject to Cloudflare's Privacy Policy.
• Google Analytics — web analytics. You can opt out via Google's opt-out tool.

5. Cookies

Our site uses cookies for analytics and to maintain session state during checkout. By using our site, you consent to the use of cookies in accordance with this policy. You can disable cookies in your browser settings, though this may affect some site functionality.

6. Data Retention

We retain purchase records (email address, product purchased, transaction ID) for as long as required to support your purchase and comply with tax and accounting regulations. Download links expire after 7 days for security purposes. Contact support to request a new link.

7. Your Rights

Depending on your location, you may have rights including:

• Access to the personal data we hold about you.
• Correction of inaccurate data.
• Deletion of your data (subject to legal retention requirements).
• Objection to certain processing activities.

To exercise these rights, email us at hello@opalguides.com.

8. Children's Privacy

Our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the revised policy.

10. Contact

Questions about this Privacy Policy? Email us at hello@opalguides.com.